Clean your dog's ears. It's normal for a clean ear to have some wax in it, but there shouldn't be any particular smell to it. To clean your dog's ears, apply some ear cleaning solution (bought at a pet supply store) to a cotton round. Not too much or it will drip into the ear while wiping. Wipe dirt and wax away from the inner ear, but don't rub vigorously, as this might cause sores. Don't push too far into the ear, either. If your dog has drop ears like a bassett hound, wipe the inside of the ear flag as dirt collects there as well. The groomers rule of thumb is to clean only what you can see.
^ Bridgett M. von Holdt, Emily Shuldiner, Ilana Janowitz Koch, Rebecca Y. Kartzinel, Andrew Hogan, Lauren Brubaker, Shelby Wanser4, Daniel Stahler, Clive D.L. Wynne, Elaine A. Ostrander, Janet S. Sinsheimer and Monique A.R. Udell (19 July 2017). "Structural variants in genes associated with human Williams-Beuren syndrome underlie stereotypical hypersociability in domestic dogs". Science Advances. 3 (7): e1700398. Bibcode:2017SciA....3E0398V. doi:10.1126/sciadv.1700398. PMC 5517105. PMID 28776031.
Soak your dog thoroughly. Make sure your dog's coat is completely wet before you start applying shampoo to it. If your dog isn't afraid, you can buy and use a hose and water pressurizer attachment for the faucet. This is especially helpful if you have a large dog or one with a double-coat. AVOID getting water in your dog's ears. Water in the ears can cause an infection. Please be sure to only spray water/rinse water up to the dog's neck. The head can be cleaned separately (see below for instructions).
Please note that regardless of pet type, we always put safety first. Sometimes pets can stress in new situations. If we feel your pet is too stressed or showing any potential health concern, we may opt to conclude the grooming appointment in order to do what's best for them. Your stylist can help recommend a grooming service for a smooth introduction, such as a Mini Make-Rover. For any potential health concern your stylist will refer you to your veterinarian.
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