We continually review and update our pet grooming policies, procedures and standards, under the supervision of our Director of Veterinary Medicine, with counsel from a number of independent experts in animal care, behavior and ethics. We continue to train our teams on and reinforce the critical importance of following those policies at all times. Since 2015, we've worked together with the Pet Industry Joint Advisory Council (PIJAC) and the Professional Pet Groomers & Stylists Alliance (PPGSA) to encourage and support national health and safety standards for the grooming industry. We believe these standards are critical to the wellbeing of pets everywhere, and we continue to work with other pet industry leaders to encourage industry-wide adoption and adherence to them.

Dry your dog. Use a squeegee or use your hand as a squeegee to force water off of the coat and body. Towel dry him as best as you can while he's still in the tub, so you don't make a mess. Place the towel over your dog’s back, or hold it next to him and give permission to shake the water off their body. Many dogs will learn the “bath rules” and wait to shake until you have placed the towel over them to contain the water droplets. Another type of towel to use is a chamois, which is a thin fleece like towel that is designed to be wrung out when wet. It lessens the amount of towels needed and does the bulk of the work. Using a chamois, then a towel makes drying less of a hassle.


The role of the dog in Chinese mythology includes a position as one of the twelve animals which cyclically represent years (the zodiacal dog). Three of the 88 constellations in western astronomy also represent dogs: Canis Major (the Great Dog, whose brightest star, Sirius, is also called the Dog Star), Canis Minor (the Little Dog), and Canes Venatici (the Hunting Dogs).

Rinse your dog thoroughly. As long as you see dirt or soap bubbles in the water coming off of an area, keep rinsing. You can use the same method you used to soak the dog's coat before shampooing. If your dog is too afraid of running water or the bath in general and can't be done on your own, there are veterinarians who can give proper sedation, not too much, to allow you to groom in a couple of hours or can groom the dog themselves. Touch the dog all over to feel for any shampoo especially the chest area and in between the legs they are hard to get. To test it, rub the fur in between you fingers and pull softly, if it feels squeaky then it's clean.


Pets with special needs: Our salon safety protocol is maintained to the highest safety standards. Express service is available for pets who prefer to be hand dried only. For pets with flatter faces (also known as brachycephalic), your stylist will recommend this option as this will greatly decrease the amount of time your pet will spend in the grooming salon, and may be a better option for the health of certain breeds. Please note that we cannot accept wolf hybrids at this time, due to vaccination limitations.
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